My thoughts on the revised \”tiers of service\” from TWC.

  1. It\’s nice that Time Warner is offering a lesser priced Internet service, but isn\’t that what RoadRunner Lite already does? And 1 Gb total download for this lesser level… I\’m sorry, but it should be at least 2 Gb…
  2. \”Our usage data show that about 30% of our customers use less than 1 GB per month.\” Now I\’m a techie, we all know that… But I find this hard to believe that this isn\’t some bean counter says \”950 Mb per month is less than 1 Gb\”. Even if the average for that 30% is 800 Mb, a few large Microsoft updates could easily cause someone to exceed 1 Gb. Up sell your services TWC.
  3. So, I will be forced to move from a RoadRunner Standard package at $45/month, to RoadRunner Turbo at $75/month, but now with a Tier limit of 100 Gb per month? And I don\’t even know for sure that 100 Gb will cover my use? Or I switch to Earthlink high speed internet for $41.95/month ($29.95/for 6 months) for \”up to 7 Mbps\”, but no tier/bandwidth cap. Or for 72.95/month for \”up to 10 Mbps\”.

How can Earthlink offer these services over TWC\’s lines, and be making a profit, if TWC can\’t?
Does this make sense?

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